A customer relationship survey is a strategic tool used in most customer satisfaction research programs. These surveys will show you where you stand in terms of meeting the needs of all customers, and how this contributes to their behavior.
You
want a strategic measure of customer satisfaction and how it drives behaviour.
A robust relationship survey will give you:
An
accurate measure of satisfaction for all customers
An
understanding of the links between customer attitudes and the behaviors which
make or save you money
Insight
into what the key events are that make the most difference to how customers
feel
WHAT WE DO:
In-house telephone interviewing
Foreign language telephone
interviews through a trusted partner
In-house web survey design and
hosting (mobile optimised)
Paper surveys
In-house analysis and reporting
(offline and online